My new SIM card won't work on my phone.
Our SIM cards are designed to work in most smartphones available on the market. Three in-one SIM cards are combination of standard, mini and micro SIM cards.
Check which SIM card size your phone accepts, then place the correct sized SIM into your phone.
It is also important to check whether your phone is network locked or dual-band, (unlocked). If your phone is unlocked, your new SIM card should work after you have activated and topped up a minimum of £10.
If your phone requires unlocking, you will need to contact your current network provider for a PUK code to unlock your phone and release you from your current network provider.
My SIM card is damaged, can I order a new one?
Yes, of course! If you find your new SIM card is damaged in any way, please get in touch with us and let us know and we will send you out a new one.
How long will I have to wait for my SIM card?
On standard, if orders are placed before 2 PM, during weekdays, we deliver our SIM cards next day delivery. SIM cards ordered after 2 PM or over a weekend will be delivered the next available weekday.
Where geographically do you deliver SIM cards?
We deliver SIM cards throughout the UK only. Unfortunately, at this time, we are unable to deliver SIM cards outside these boundaries but are working towards this for prospective customers.
Setting Up Your New Sim
How do I set-up my new SIM?
Pop your new SIM into your device and switch it on. Wait for your phone to display a signal and your network symbol – If you’ve recently upgraded, your device, follow the instructions given to you from your network provider.
Activate your new SIM by following the instructions after replacing your old SIM card. Either contact your provider or complete actions requested via text messages to your phone.
Please note: As a Pay as you go, customer, you’ll also need to top up your phone with a minimum of £10 before you can activate your SIM will activate.
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Need Quick Support? If you need information about our SIM card services, and you can't find the answer through our frequently asked questions, drop us a line, and we will be in touch as soon as possible.